Frequently Asked Question

We invite you to send us questions that you may have about our services at in order to publish them in this space.

Q. Why should I use your services of OMS Travel';s Cars instead of taking a local taxi?
A. There are many benefits of using our services instead of taking a local taxi. Security: You will enjoy peace of mind by riding vehicles monitored by the tracking services which is synchronized with the driver mobile. In addition, all vehicle windows are protected with 3M anti-shattered film for your security.experience drivers with having a knowledge of kolkata in n out. Comfort: Our spacious cars will provide you with a more comfortable ride compared with local taxis. In addition, you will enjoy the comfort of air conditioning when needed,refreshment, mineral water, air freshener, newspapers n magazine, perfumed tissue paper. Services: Our Clients service team can also provide exclusive service to our premium costumers.As per clients demands food will be ordered and delivered to to coustomes on the way to his/her destination,so clients can enjoy their food on the way without wasting their time. Tickets will booked and prints out will be delivered as when required,No need to search for a ATM for payment nor needed to carry cheque book, we provide swipe machine in every premium cars in which payments can be made more easily. Professionalism: Our drivers are trained to offer you safe and courteous services. In addition, we have drivers that speak English fluently for you convenience. Please let us know when making a reservation if you require a driver that speaks English.We have uniformed drivers with tidy look with mobile phone and with good behavior.

Q. Why do I need to prepay the airport pick-up service?
A. It is for your convenience to guarantee our service to be at the airport waiting for you as long as it takes. We have had confirmations from customers that result in no shows and cancellations at the last minute, once our driver is at the airport.

Q. What is the pick-up procedure when I arrive at the kolkata Airport?
A. Upon clearing customs, you will two doors ahead of you to exit the airport.Please exit towards your left hand side. Our driver will be there with a sign bearing the OMS Travels logo and your complete name. Our driver will select a spot for you to wait while he brings the vehicle. There is about an 8 minute wait while the driver brings the vehicle.

Q. Do your drivers speak English?
A. Yes, we have drivers that speak English fluently. When making a reservation, please indicate if you require a driver that speaks English.

Q. How long in advanced to I need to make my reservation?
A. We recommend that you send us your reservation with enough notice since we have fully booked days throughout the week.

Q. Where is the office of OMS Travel';s office in kolkata and within what time i will get the car in the case of urgently requirements of cars?
A. Well we are situated in the heart of the city and we have two full funtional offices 1 is in central kolkata from where railways sattion is about 3 kms approx hardly its take 15 min to reach from my garage. 2 is in rajarhat which in known as London in kolkata, from their kolkata airport is hardly 8 kms. hence we have equal no of cars in these points so we can able to provide the car on time on urgent requirements. OMS Travels wants you to be completely satisfied with our service. Customer Service is our priority so please feel free to contact us at any time.

We will post more questions as we receive them from our customers.

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